Lion Property Services and Reports Lion Property Services and Reports Help Centre
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LPSR Help Centre

Find the next step for your property report workflow

These guides explain how LPSR handles inspections, check-ins, check-outs, EPCs, schedule of condition visits, deposit dispute reports, and related communications.

Respond to a visit

Tenant confirmation, alternative dates, and access notes.

Track reports

Follow scheduled visits from booking through completion.

Fix common issues

Missed emails, access problems, and unclear statuses.

Contractor Guide

Handle the specialist work LPSR asks you to quote for or complete.

Contractor Guide

Start here

Contractors use LPSR when the office asks for specialist support linked to a property visit or report workflow. This may include occasional cleaning, certification-related work, or other instructed supplier tasks.

Most LPSR work is property reporting and inspection work. Only accept work that has been formally assigned or offered to you in the system.

Your dashboard

Your dashboard may show:

  • Available tenders or quote requests.
  • Work assigned to you.
  • Messages from LPSR.
  • Completion notes or evidence requested.
  • Payment or invoice status where enabled.

Available work and quotes

Review a tender or quote request

Before responding, check:

  • Property location.
  • Service requested.
  • Required date or deadline.
  • Access notes.
  • Evidence or photos required.
  • Price, payment, or invoice instructions.

Submit a quote

  1. Open the tender or quote request.
  2. Enter your price and availability.
  3. Add any assumptions or exclusions.
  4. Submit before the deadline.
  5. Wait for confirmation before treating the work as accepted.

Assigned work

When work is assigned to you:

  1. Review all instructions before attending.
  2. Follow the access notes exactly.
  3. Record progress or completion notes.
  4. Upload photos, receipts, certificates, or evidence if requested.
  5. Mark the work complete only when the requested task and evidence are finished.

Scheduled visits and reports

Some contractor tasks support a report visit, such as an end-of-tenancy clean before a check-out or evidence required for a dispute report. Keep updates clear so LPSR can complete the report workflow without chasing.

Respond to a visit request

If LPSR asks whether you can attend a date:

  • Accept only if you can meet the requested time and scope.
  • Decline or ask for clarification if access, timing, or scope is not workable.
  • Add notes if the price depends on conditions at the property.

Invoices and payments

Where invoice tracking is enabled, submit invoices with the work order reference, property address, service date, agreed amount, and any required evidence. If a payment status looks wrong, contact LPSR with the work order reference.

Quick troubleshooting

  • I cannot see a tender: check whether you were invited and whether the deadline has passed.
  • The scope is unclear: ask for clarification before quoting or attending.
  • Access failed: record what happened and contact LPSR immediately.
  • I uploaded the wrong file: add the correct file and tell LPSR which one to use.
  • Payment query: include the work order reference and invoice number in your message.
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