Lion Property Services and Reports Lion Property Services and Reports Help Centre
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LPSR Help Centre

Find the next step for your property report workflow

These guides explain how LPSR handles inspections, check-ins, check-outs, EPCs, schedule of condition visits, deposit dispute reports, and related communications.

Respond to a visit

Tenant confirmation, alternative dates, and access notes.

Track reports

Follow scheduled visits from booking through completion.

Fix common issues

Missed emails, access problems, and unclear statuses.

Tenant Guide

Respond to inspection requests and understand what happens during a visit.

Tenant Guide

Start here

LPSR arranges property report visits on behalf of your letting agent, landlord, or property manager. These visits may include inspections, check-ins, check-outs, EPCs, schedules of condition, or deposit dispute reports.

LPSR is not a general repairs service. If you need to report a repair, use the repair process provided by your letting agent or property manager.

Respond to a visit request

When a visit needs your confirmation, you will receive a message by email, SMS, or WhatsApp. Use the latest link in that message.

You may see options such as:

  • Accept: use this if the proposed date and time work for you.
  • Request another time: use this if the proposed appointment does not work.
  • Provide access notes: use this for keys, parking, pets, alarms, or instructions.

After you respond, the system records your answer against the visit. If you later need to change it, contact your property manager or the LPSR office.

What to check before accepting

Before you accept, check:

  • The property address is correct.
  • The date and time window work for you.
  • Access instructions are clear.
  • Any pets, parking, alarm, key, or building entry details are included.
  • The message is the most recent one you received.

Your dashboard

If you have a login, your dashboard may show your property, upcoming visits, recent work orders, and contact details. If you cannot see a visit, use the link from the latest message or contact your property manager.

Scheduled visits and reports

What happens during a visit

The inspector or assessor attends to record information needed for the property report. They may take notes, photos, meter readings, condition details, or EPC information depending on the appointment type.

Common visit types

  • Inspection / property review: a routine condition update.
  • Check-in: a report around the start of a tenancy.
  • Check-out: a report around the end of a tenancy.
  • Schedule of condition: a condition record for a specific purpose.
  • EPC: an Energy Performance Certificate assessment.
  • Deposit dispute report: evidence gathering for a dispute process.

If you need to change the appointment

  1. Use Request another time in the latest response link if it is available.
  2. If the link has expired or has already been used, contact your property manager.
  3. Include the property address, proposed date, and why the appointment needs changing.
  4. Do not ignore the message; unconfirmed access can delay the report.

Access notes

Useful notes include:

  • Best entrance or buzzer details.
  • Key collection instructions.
  • Alarm or gate codes.
  • Parking restrictions.
  • Pets in the property.
  • Any rooms that cannot be accessed.

Only include information needed for the appointment.

Quick troubleshooting

  • I did not receive a message: check spam/junk, then ask your property manager to confirm your email and phone number.
  • The link does not work: use the newest message. If it still fails, ask for a fresh link.
  • The appointment is not suitable: request another time or contact your property manager.
  • The details are wrong: tell your property manager before accepting.
  • I need a repair: contact your letting agent or property manager through their repair process; LPSR handles property reports and visits.
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